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Shop Policy

  • Shop Policy

GardenZeal® Store Policy

Shipping Policies

Our garments, accessories and home decor items are printed and individually sewn for each order. Most items are produced and shipped within 3 to 5 business days. Shipping options and times vary and will be shown during the checkout process.

We currently work with, and ship from production facilities in North America and the European Union. International orders will be fulfilled from the closest facility to the shipping address provided, which should help reduce shipping costs and delivery times. A currency converter is provided, within the sidebar of shop pages, that allows customers to select and view product pricing in their own currency. Production and shipping options are provided during the checkout process, all shipping expenses, customs fees and taxes are the responsibility of the buyer.

International Shipping:

International shipments may incur customs fees and taxes. Customs policies are different in each country, and fees are usually based on a variety of factors like weight, value, and size. Customs fees and taxes vary by country and are the responsibility of the buyer. If you have questions about delivery to a particular location please contact us. GardenZeal does not take responsibility for customs fees. All customs fees and taxes are the responsibility of the buyer.

Payments

Payments will be processed through PayPal, which in addition to PayPal credit, accepts most major credit cards.

Report a Problem

Order Never Arrived:

If your order did not arrive when you expected it, please check your purchase / shipping confirmation to be sure that you provided the correct address.

If the shipping address was correct and your order did not arrive within the estimated time, please contact us(include your order number in your communication). We’ll help you investigate your shipment status.

Return Policies

Damaged Items:

If  your order appears to be damaged when it arrives, please take a picture of the product and contact us within a week.

Wrong Size:

Our manufacturer provides size charts, which we publish on our website for each product. If you are unhappy with the size that you’ve received, please confirm that the size stated on the garment matches the size stated on the sizing chart, and in your order. Though rare, it’s possible for a garment to be mislabelled. If you suspect that the garment is not the size that you ordered, please contact us within the week and we’ll work with you to resolve the situation.

GardenZeal® Privacy Policies

GardenZeal® and Laurie Wakefield, Wakefield Public Relations & Marketing Communications are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the GardenZeal Web site and the GardenZeal Store and governs data collection and usage. By using the GardenZeal website and purchasing products in the GardenZeal store (shop), you consent to the data practices described in this statement

Use of your Personal Information

GardenZeal collects and uses your personal information to operate the GardenZeal Web site and deliver the services you have requested. GardenZeal also uses your personally identifiable information to inform you of other products or services available from GardenZeal and its affiliates. GardenZeal may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

GardenZeal does not sell, rent or lease its customer lists to third parties. GardenZeal may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, GardenZeal may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Laurie Wakefield Public Relations & Marketing Communications, and they are required to maintain the confidentiality of your information.

GardenZeal does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

GardenZeal keeps track of the Web sites and pages our customers visit within Laurie Wakefield Public Relations & Marketing Communications, in order to determine what GardenZeal services are the most popular. This data is used to deliver customized content and advertising within GardenZeal to customers whose behavior indicates that they are interested in a particular subject area.

GardenZeal Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GardenZeal or the site; (b) protect and defend the rights or property of Laurie Wakefield, GardenZeal and Wakefield Public Relations & Marketing Communications; and, (c) act under exigent circumstances to protect the personal safety of users of Laurie Wakefield Public Relations & Marketing Communications, or the public.

Use of Cookies

The GardenZeal Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize GardenZeal pages, or register with GardenZeal site or services, a cookie helps GardenZeal to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same GardenZeal Web site, the information you previously provided can be retrieved, so you can easily use the GardenZeal features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GardenZeal services or Web sites you visit.

Security of your Personal Information

GardenZeal secures your personal information from unauthorized access, use or disclosure. GardenZeal secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

GardenZeal will occasionally update this Statement of Privacy to reflect company and customer feedback. GardenZeal encourages you to periodically review this Statement to be informed of how GardenZeal is protecting your information.

Contact Information

GardenZeal welcomes your comments regarding this Statement of Privacy. If you believe that GardenZeal has not adhered to this Statement, click here and complete the form to contact Laurie at GardenZeal. We will use commercially reasonable efforts to promptly determine and remedy the problem.